Stokes International and stokes-int.com do not sell or share your personal information with outside companies or unauthorized third parties for any purpose. When you decide to make a purchase from our online store, we collect your name, telephone number, email address, credit card information and billing and shipping addresses in order to process your order and deliver it to you. This information is used by Stokes International, stokes-int.com, our secure online payment processor and the courier(s) for the sole purpose of fulfilling your order. Note: The above noted information is provided by you so that we can process and complete your order. We respect your business and most of all your privacy. Again we do not sell or share your information.
Stokes International and stokes-int.com do not automatically collect your personal information such as your name, telephone number, address or email address. This information will only be collected if you provide it to Stokes International and stokes-int.com voluntarily in order to order items from our online store or to receive emails regarding arrival of new products, promotion/sale event(s). Note: We do not require any of your personal information if you are just browsing through our website.
Your personal information is only used to allow you to place an order for the purpose of, purchasing an item(s) and/or to register for email update and to improve our product/inventory database by observing most popular products purchased and to personalize delivery information.
REGISTRATION
In order to place an order it is recommended that you register as a customer in order to take advantage of the many benefits of maintaining an account with stokes-int.com.
EMAIL UPDATES AND SPECIAL OFFERS
Stokes-int.com will only send out emails introducing new products and notice of any promotion/sale event(s) that may occur. Remember you will only receive an email if you have sent us your information through david@stokes-int.com or if you have purchased one of our item(s) and requested updates via email.
YOUR CONSENT
By using stokes-int.com you are consenting to the collection and use of your personal information by Stokes International and stokes-int.com, for the purposes set out in this privacy policy.
CHANGES TO OUR PRIVACY POLICY
Changes to the privacy policy may occur and by using our web site, you consent to be bound by such revisions and those revisions will always be posted immediately in our privacy policy section to inform you.
SHIPPING POLICY/RATES/TIME
Stokes International and stokes-int.com ship through Canada Post - XpressPost Service, Purolator, UPS and private couriers. These rates vary depending on your Province, State, Country and Address. All packages are insured and a signature is requested for proof of delivery.
IMPORTANT: Please be aware that during peak seasons/holiday seasons your order may take longer than usual to reach its destination. We thank you for your patience and appreciate your business.
WHEN WILL YOUR ORDER ARRIVE
Once payment has been processed and approved, customer service will send you an email to confirm purchase approval and an estimated date of delivery. Please note specifically with the 5.11 merchandise, from time to time, 5.11 will have backordered items which is out of our control, but this information will be communicated to you as soon as we hear it from 5.11.
TRACKING YOUR ORDER
If you have not yet received your item within the time frame stated above please contact customer service at sales@stokes-int.com and they will provide you with a tracking order number so that you can contact Canada Post to follow up on your order.
RETURN POLICY
Returns not accepted after 30 days. Cancelled or Refused Orders will be subject to a 35% restocking fee on each item returned (we will not refund shipping costs). No returns accepted on custom orders, samples, and 5.11 Merchandise.
If you are returning an item, please make sure your item is well-packed and insured. Stokes International and stokes-int.com.com will not be responsible for returns which are lost or damaged in transit, so for your protection, please ensure that the item is insured. Returns that arrive after 30 days will not be processed or refunded to you. Please be advised returns and exchanges do not include reimbursement of original shipping and handling charges.
The following items are final sale and not returnable:
All Sale items are final sale.
Custom Engraved items, samples, 5.11 Merchandise
Custom manufactured items whereby a preproduction sample was approved prior to the order confirmation
Uniform Hats and Winter Fur Yukon Hats are not only considered a Custom product, but due Hygienic Reasons will not be accepted for returns or exchanges.
EXCHANGE POLICY
Stokes International and stokes-int.com accepts unused items purchased online for exchange within 30 days of purchase date. Contact customer service at sales@stokes-int.com and let them know what item you would like instead. Customer service will provide you with an address where the item can be sent to. Please be sure that your item is well-packed and insured. Upon receipt of your item, customer service will contact you via email to confirm that your new item has been sent.
DEFECTIVE ITEMS
IMPORTANT: This policy is only in effect for defective items only. If an item arrives damaged or breaks during the first 30 days, (a policy left up to the discretion of Stokes International and stokes-int.com as to whether the item has been determined defective by either Stokes International and stokes-int.com or the manufacturer) can be replaced or repaired. Please contact customer service at sales@stokes-int.comwith the problem. Once customer service verifies the problem, then send your item via mail to the address indicated by customer service and please be sure that the item is well packed and insured. Due to hygienic reasons, we do not accept returns and/or exchanges on Uniform Hats and Winter Fur Yukon Hats, engraved items, preproduction custom approved items or sale items.
IMPORTANT NOTICE FOR ALL OF THE ABOVE POLICIES
Stokes International and stokes-int.com reserve the right to refuse any returns and/or exchanges of items. In the event that a returned item is missing any materials and/or items that make up the construction of the item, Stokes International and stokes-int.com again refuse the right to return and/or exchange that item.
TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE BEFORE USING THIS WEBSITE.
By using the stokes-int.com website including browsing or making a purchase it is expressed that you have consented to accept without modification the following terms and conditions (the "Terms and Conditions"). By using the stokes-int.com website you indicate your acceptance of these Terms and Conditions.
Ownership
The stokes-int.com website, its design, text, graphics, photographs, illustrations, content and the selection and arrangement thereof are the property of Stokes International and stokes-int.com and are protected under the copyright laws of Canada and other countries. None of the content on the stokes-int.com website in whole or in part may be reproduced, republished, distributed, displayed, sold, transferred or modified without the express written permission of Stokes International.
This website contains many of the valuable trade marks owned and used by Stokes international to distinguish its quality products and services. These trade marks and related proprietary property may not be used except with the express written consent of Stokes International. Nothing contained in the stokes-int.com website should be construed as granting, by implication or otherwise, any license or right to use any trade marks, including the trade marks owned by Stokes International, except with the express written permission of Stokes International.
Limitation of Liability
By agreeing to use the stokes-int.com website and its information you agree that Stokes International (and its agents, officers, directors and employees) are not liable for damages of any kind that accompany or result from your use of the stokes-int.com website. Stokes International and stokes-int.com make no representation or warranty of any kind, express or implied, regarding stokes-int.com and/or any material or information provided on the website, all of which are provided on an "as is" and "as available" basis. Stokes International and stokes-int.com do not warrant the accuracy, completeness, currency, reliability or suitability of the operation of the stokes-int.com website or any of the content or data found on the website and expressly disclaims all warranties and conditions.
Stokes International and stokes-int.com do not warrant that the function of the website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Stokes International and stokes-int.com do not warrant or make any representations regarding the use or the result of use of material on this site in terms of its correctness, accuracy, and reliability or otherwise.
Stokes International and stokes-int.com are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failure or circumstance affecting, disrupting or corrupting communications, when using the stokes-int.com website.
Stokes International and stokes-int.com assume no responsibility and shall not be liable for any damage to, or viruses that may affect your computer equipment or other property on account of your access to or use of the stokes-int.com website or your downloading of any material, data, text, images, from the stokes-int.com website. In no event shall Stokes International and stokes-int.com be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind arising out of or in any way connected with the access to or use of the stokes-int.com website or content found therein.
Restrictions on Use of the stokes-int.com Website
The stokes-int.com website may not, in whole or in part, be copied, distributed, republished, uploaded, posted, reproduced or transmitted in any way.
You may not download, display and print material presented on the stokes-int.com website for your personal, non-commercial use. You may not copy what is presented on the stokes-int.com website for the purpose of changing, any copyright, trade mark or other proprietary notice.
You are prohibited from adding, posting or transmitting any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
Stokes International and stokes-int.com reserve the right to limit quantities, refuse orders, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Stokes international and stokes-int.com believe that customer conduct violates applicable law or is harmful to the interests of Stokes International and stokes-int.com or any third parties.
In its sole discretion, in addition to any other rights or remedies available to Stokes international and stokes-int.com and without any liability whatsoever, Stokes International and stokes-int.com at any time and without notice may terminate or restrict your access to any component of the stokes-int.com website.
Submissions
All remarks, suggestions, ideas, graphics, or other information communicated to Stokes International through or by reason of the stokes-int.com website by email or otherwise (collectively the "Submission") will forever be the property of Stokes International and stokes-int.com. If you provide Stokes International and stokes-int.com with a Submission you grant Stokes International and stokes-int.com a non-exclusive, royalty free, perpetual, irrevocable and fully sub-licensable right to use, delete, reproduce, modify, adapt, publish, translate, create derivative works for, distribute and display such Submission throughout the world in any media, now known or hereafter developed, and you waive all moral rights in the Submission. You also grant Stokes International and stokes-int.com the right to use the name you submit with the Submission, if any, in connection with Stokes International and stokes-int.com’ rights hereunder.
Privacy
You have read the Stokes International and stokes-int.com Privacy Policy, the terms of which appear on stokes-int.com website, and are incorporated into these Terms and Conditions, and agree that the terms of such Privacy Policy are reasonable. You consent to the use of your personal information by Stokes International and stokes-int.com and/or third parties in accordance with the terms of and for the purposes set out in the Stokes International and stokes-int.com Privacy Policy.
Links
The stokes-int.com website may contain links to other websites which are provided solely as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Stokes International and stokes-int.com of the linked website or information contained therein. Stokes International and stokes-int.com are not responsible for the content of any other websites and makes no representation or warranty regarding any other websites or the contents or materials on such websites.
Pricing
Stokes International and stokes-int.com may have a promotion/sale(s) (for a limited time only) from time to time. Due to a competitive market, prices are subject to change. Stokes International and stokes-int.com reserve the right to correct, at any time, any pricing errors.
Risk of Loss
Any products purchased from Stokes International and stokes-int.com will be delivered to you by a third party delivery company, pursuant to a shipping contract. The risk of loss for such products, pass to the purchaser at the time of delivery by Stokes International and stokes-int.com to the third party shipper.
Modification
Stokes International and stokes-int.com reserve the right to, without notice, change the stokes-int.com website, including the Terms and Conditions of use of the stokes-int.com website. Please check the Terms and Conditions occasionally for changes. Your use of the stokes-int.com website will be conditional upon your acceptance of the Terms and Conditions in force at the time of your use.
Indemnification
You shall indemnify and save harmless Stokes International, stokes-int.com its officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of the stokes-int.com website.
Governing Law
These Terms and Conditions and the performance of the obligations and enforcement of the rights herein shall be governed by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario, Canada, in all disputes arising out of or relating to the use of the stokes-int.com website and these Terms and Conditions.
Entire Agreement
These Terms and Conditions and the Privacy Policy, together incorporated or referred to herein constitute the entire agreement between you and Stokes International and stokes-int.com relating to the subject matter hereof and supersedes any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter and may not be amended or modified except in writing or by Stokes International making such amendments or modifications available to it pursuant to the Terms and Conditions.